Policy - HappyPlaceArt

Welcome

Welcome to HappyPlaceArt!!
CURRENT TURNAROUND for PROOFS: within 24 hours.
MESSAGES RESPONSES: within 24 hours
Please note RUSH PROCESSING and EXPEDITED SHIPPING may be available on request for printed items.

Please feel free to message me at any time. Good communication is the best way to avoid confusion and frustration so feel free to keep in touch at any time during your shopping experience.

Proofs of Custom-made or Personalised orders will be sent to your Etsy Inbox within the "PROOF TURNAROUND TIME" indicated in the shop announcement section. To avoid delays in your order, please check your Etsy messages are forwarded to your email in your Etsy settings.

Payments

Items with a customisation or personalisation element usually require a proof to be created and approved. Please don't hesitate to contact me with any queries you may have about the process or the product. However, payment may be requested BEFORE the creation of your proof due to the time invested in the design and creation process.

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

DIGITAL PURCHASES (use "DIGITALFILE" coupon code to remove shipping charges)
-----------------------------
If you are choosing a digital file option and a shipping charge appears in your shopping cart, you can use the "DIGITAL" coupon code alternatively, it will be refunded when your order is processed.
Listings that are ordered in digital format will receive a digital file instead of a printed item and no physical product will be provided.
Many items are marked as Instant Download Listings but some items have the customisation such as sizing or colour options.
Purchases that require personalised messages or customisation will usually require a proof to be approved and this is always sent within 24 hours of purchase.

PRINTED ITEMS
---------------------
Physical Items are shipped FedEx, UPS or Priority USPS in sturdy packaging to ensure a safe delivery.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Mounted items cannot be shipped to PO Box so I will request a street address where applicable.

I ensure a tracking number is supplied where possible and any delayed packages are followed up quickly. So, please contact me if you are experiencing a delay with your shipment.

TIMEFRAMES:
Photo & Paper prints are shipped within 5 days of purchase.
Mounted and Canvas Prints are shipped within 5-7 days of purchase.
Shipping timeframes are out of my control but typically take 3-7 days to arrive to USA addresses.
**To avoid disappointment, if you have a certain date in mind to receive your product please contact me to discuss the likelihood of meeting your timeframe.

♦♦♦TIMEFRAMES CAN BE UPGRADED AT CHECKOUT♦♦♦
-----------------------------------------------------------------------------
♦ RUSH PRINTING upgrade - this typically means prints are shipped out within 1-2 business days and mounted items within 3-4 business days.

♦ RUSH SHIPPING upgrade (for items up to 20x30in) - is also available at checkout for items 20x30 or smaller. If you wish to rush a larger item, please contact me and if it's possible, I'm only too happy to help.

♦ RUSH PRINT&SHIP (for items up to 20x30in) - The quickest way to receive your package.

SHIPPING OUTSIDE THE USA?
My printers are located in the USA. Unfortunately, some large and mounted items are not available to shipping addresses outside the USA. If you re located outside the USA and wish to make purchase, please contact me BEFORE purchase. I will try very hard to accomodate your request.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

My hope is that you are thrilled with your purchase!
Please message me at any stage if you experience problems with your order.
If you are dissatisfied for any reason with your order please contact me.

DIGITAL PURCHASES
-----------------------------
Please understand, I am unable to offer refunds due to the nature of digital products.

PRINTED ITEMS
---------------------
ALL printed items are made-to-order and therefore cannot be refunded or exchanged. However, if there is any problem with the print quality or it is damaged in shipping, please contact me immediately and I will be only to happy to help.

Additional

Purchase of material from Happy Place Art does not transfer copyright. Be original, please don't copy my designs.

ALL WALL ART
--------------------
(including but not limited to all maps) are strictly for Personal Use - You are free to use my designs for your personal project but sharing, distributing and reselling of files is prohibited. This applies to everything in my shop apart from digital papers and clip art. If you have any queries regarding this, please contact me before purchase.

DIGITAL PAPERS AND CLIP ART
-------------------------------------------
Commercial Use - Purchase of my designs include permission for SMALL commercial use. Usage for mass manufactured products or print on demand companies such as Zazzle and CafePress is prohibited.
You CAN use designs to finish of handcrafted physical items to sell, embellishing a website or blogs and digital items for sale as only a part of your own design.

ABOUT HAPPYPLACEART MAPS
-------------------------------------------
I like to remind customers that my maps are designed to be attractive pieces of art. Due to popular demand some maps can have labels and other details added. While I take great care with the accuracy, these maps are not precise scientific maps.

*No push pins are included with any order. Please contact me if you would like some tips on where to source nice pins.

*As with purchasing anything online, there may be a colour difference between your computer and the printed product due to different screen calibrations.

Frequently Asked Questions

How can I choose custom COLORS or add personalised TEXT?

It's easy to make your artwork unique, personalised and meaningful.
That's what HappyPlaceArt is all about ... and makes great gift ideas.

♦ CUSTOMISED MAPS can often be ordered easily by adding this listing www.etsy.com/listing/292308317/personalised ...check it out.

♦ If you've read a listing description and the options don't include quite what you need... Just Message Me :) I'd love to hear from you.
I get requests every day and there's no silly questions or ideas. We can work together on a custom piece and I'll help wherever I can.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

♦ Typically Digital Items (or a proof if required for custom orders) is sent through ETSY messaging within 24 hours.

♦ Printed items vary but should be in your hand within 2 weeks following an order or final custom proof approval (for USA customers).

♦ International shipping typically takes 2-4 weeks and sometimes longer in peak times.

♦ For up-to-date turnaround times please check the shop announcement section at the front of my shop.
www.etsy.com/shop/HappyPlaceArt

IN A RUSH?

♦♦♦TIMEFRAMES can be upgraded at CHECKOUT♦♦♦
-----------------------------------------------------------------------------
♦ RUSH PRINTING upgrade - this typically means prints are shipped out within 1-2 business days and mounted items within 3-4 business days.

♦ RUSH SHIPPING upgrade (for items up to 24x36in) - is also available at checkout for items 24x36 or smaller. If you wish to rush a larger item, please contact me and if it's possible, I'm only too happy to help.

♦ RUSH PRINTING & SHIPPING (for items up to 24x36in) - The quickest way to receive your package.

Message me if you want to know about rush options for larger items.

Legal imprint